Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

To start a return, please contact us at ajankainc@gmail.com.

If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.

If you have any questions regarding returns, please email us at ajankainc@gmail.com.

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Damaged or Lost Orders

Ajanka Inc. is not liable for lost or damaged products after they have been handed to the shipping carrier.
If your order arrives damaged, please contact us so we can assist you in filing a claim with the shipping provider.

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Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have any questions about whether your item qualifies for a return, please contact us before making your purchase.

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Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

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Refunds

Once your return is received and inspected, we’ll notify you if your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at ajankainc@gmail.com.